The primary reason for this is that they no longer recognize the application, especially after an update. The thing is, local security software sometimes stops playing nice with the application for several reasons. And it usually stems from your firewall (or another local security software such as your antivirus). If, after checking the above, you find out that the servers are not down, the problem is on your end. Visit the technical support forums for World of Warcraft, StarCraft II, Diablo III, Overwatch, Hearthstone, and Heroes of the Storm.To confirm if this is the case, do the following: At best, you can sit and hope that the servers resume regular operation. In such scenarios, there is virtually nothing you can do to influence the situation on your end. This could be either because they are undergoing maintenance or patching. When you get the error message during such periods, it is most likely because the Blizzard servers in your region are down. In most cases, the problem isn’t with the Agent it is often with the Blizzard servers. This indicates a problem with the Agent, which results in an inability to perform any of the above actions. Sometimes, gamers get the following prompt “ Blizzard Agent went to sleep” while trying to launch, install, or update a game. Without these, the games won’t work, and gamers will be deprived of participating in their favorite pastime. Blizzard’s application installs and patches games via a process called “Agent.” From World of Warcraft to Overwatch and Call of Duty: Warzone, this process is required for file installation, game launch, and data download.
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